Privacy Policy

1. Introduction

Welcome to Crems Chocolate. We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or make a purchase.

2. Information We Collect

We collect information that you provide directly to us, including:

• Personal Information: Name, email address, phone number, and delivery address when you place an order.
• Payment Information: We do not store credit card details. Payments are processed securely through third-party payment gateways.
• Communication Data: Messages you send us through our contact form or WhatsApp.
• Order History: Records of your purchases for order tracking and customer service purposes.

3. How We Use Your Information

We use the information we collect to:

• Process and fulfill your orders
• Send order confirmations and delivery updates
• Respond to your inquiries and provide customer support
• Improve our website and services
• Send promotional communications (only with your consent)
• Comply with legal obligations

4. Information Sharing

We do not sell, trade, or rent your personal information to third parties. We may share your information only with:

• Delivery Partners: To fulfill and deliver your orders
• Payment Processors: To process your payments securely
• Legal Requirements: When required by law or to protect our rights

5. Data Security

We implement appropriate security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.

6. Cookies

Our website uses cookies to enhance your browsing experience. Cookies are small files stored on your device that help us remember your preferences and improve our services. You can choose to disable cookies through your browser settings.

7. Your Rights

You have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your personal data
• Opt-out of marketing communications

8. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically.